Thank you for the clarification. Here’s your updated Privacy Policy with the correct contact email: info@falesgrand.com.
Effective Date: 1 January 2025
Company: Fales Grand General Trading LLC
Website: www.falesgrand.com
1. Introduction
Fales Grand General Trading LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or engage with us as a business partner.
2. What Information We Collect
We may collect the following types of information:
a. Business Contact Information
- Name, company name, designation
- Email address, phone number, WhatsApp contact
- Country and city of business operation
b. Transactional Information
- Order and purchase history
- Payment and billing data
- Logistics and delivery addresses
c. Technical Data
- IP address, browser type, device information
- Pages visited and time spent on the site
- Cookies and tracking technology
d. Marketing Preferences
- Newsletter subscriptions
- Communication history (emails, calls, chats)
3. How We Use Your Information
We use your data to:
- Process orders, invoices, and logistics
- Respond to product inquiries and quotations
- Provide customer support and after-sales service
- Send promotional offers, newsletters, or product updates (only with consent)
- Improve website performance and user experience
- Comply with legal obligations and trade regulations
4. Data Sharing & Disclosure
We do not sell your data. However, we may share your information with:
- Internal departments and regional offices (UAE, China, Iraq)
- Logistics partners and customs brokers
- Third-party marketing tools (e.g., email platforms or CRM systems)
- Legal or governmental authorities when required by law
All third-party vendors are obligated to maintain confidentiality and use your data solely for agreed purposes.
5. Cookies & Tracking
We use cookies to enhance your browsing experience, track website traffic, and remember your preferences. You may adjust your browser settings to refuse cookies, but some features may not function properly.
6. Data Retention
We retain your data only as long as necessary for:
- Business transactions and legal compliance
- Customer service and warranty support
- Marketing (only with consent)
You may request deletion of your data unless it is legally or contractually required to retain it.
7. Your Rights
You have the right to:
- Access or update your personal data
- Request deletion or restrict processing
- Withdraw consent for marketing communications
- File a complaint with relevant authorities
To exercise your rights, please contact us at:
📧 info@falesgrand.com
8. Data Security
We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or loss. This includes encryption, secure networks, and controlled access.
9. International Transfers
As a global business, your data may be transferred between our offices in the UAE, Iraq, and China. We ensure all data transfers comply with local and international privacy laws.
10. Changes to this Policy
We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised effective date. Please check back regularly for any changes.
11. Contact Us
For any privacy concerns or questions about how we handle your data, contact:
Fales Grand General Trading LLC
📍 Deira, Dubai, UAE
📞 +971 4 228 8441
📧 info@falesgrand.com
🌐 www.falesgrand.com
🛡️ Trust Fales Grand with Confidence
Your privacy is our priority. We are committed to transparency, trust, and compliance with global data protection standards.
📞 Call us at +971 4 228 8441 | 💬 WhatsApp +971 52 526 2178 | 🌐 Visit www.falesgrand.com
